Larry Stauffer
This is a first class service company! My old heat pump was still under warranty and failed in the subfreezing January weather. The manufacturer did not make a certain part for my still under warranty system because of EPA mandated changes in the type of refrigerant used. Instead of fixing it, the manufacturer offer a measly $300 credit towards a complete new high end system. Because of the refrigerant change, I needed both the inside and outside unit even though the outside unit worked fine. So Extreme went to bat for me at the manufacturer level and basically got me a complete new system (inside and outside unit) for half price. But it didn’t end there. The manufacturer told Extreme all of the ancillary equipment and circuit boards would work with the new system. It took several service calls for Extreme to find out the manufacturer was incorrect. Extreme kept looking for the problem because the manufacturer gave them bad info. They made many service calls and each time I called to have them come out, they came out the same day or next morning without hesitation and with a smile. Everyone was very polite. It is all fixed up and running well now. But not because of the manufacturer, but because of Extreme’s perseverance. Now I know that is what they are supposed to do, but in today’s world it’s hard to find a company that will do the right thing. Extreme took care of me. I even suggested that one of the ancillary parts that was not covered under any warranty might have failed and that I should be responsible for paying for that. They said no, we just want you taken care of. This is a first class company! After all was done, I called the service manager Rick, and the owner to express my gratitude and appreciation for Extreme going above and beyond. This is the kind of company I want to do business with. Their service is terrific. This is the 2nd system I bot from them. I was very satisfied with their work installing the last system and the few service calls I had over the years. I highly recommend this company. They will not disappoint you!
