Eco Plumbers, Electricians, and HVAC Technicians

I would rate Anthony’s performance 6 out of 5 stars. He called ahead 30 minutes before his arrival . He was cordial, professional and knowledgable. His deliberate communication style and pleasant demeanor made him easy to talk and listen to. He explained the plan using examples that were relevant to my project. Once the installation was complete he invited my wife and I to examine the results as he went over what he’d done and ask for any question. He then removed the floor covering that he used to keep our floors and stairs clean, thanked and wished us well and took off. Robert Crowder was very polite, knowledgeable and professional. He immediately diagnosed my water heater issues with me next to him and made it easily understandable. Likewise, he laid out my options for resolving the problems he found without coming off as salesy or pushy. No pressure whatsoever. I was very impressed with his approach.

I recently hired Eco Plumbers and felt that I paid a higher-than-average price with the expectation of receiving higher-quality work. Unfortunately, my experience didn’t match that expectation. Instead of removing the old piping and installing new lines to properly fit the new water heater, the technician retrofitted everything onto the existing setup, which led to work that didn’t look as clean or well-planned as I had hoped. A few weeks later, I noticed my wood trim was warm to the touch because the water heater had been placed directly against the wall. When I requested a follow-up visit, the technician was argumentative about repositioning it. I even shared photos of a neighbor’s nearly identical layout where the heater fit properly, but the technician still pushed back. He eventually adjusted the unit by draining it and pushing it forward, without reworking the piping that should have been addressed initially. This left the pipes bent and angled awkwardly going into the heater. For the price I paid, I expected a more professional finish and a smoother experience. Additionally, during installation I was told by their HVAC technician that I needed a completely new flue. However, when the city inspector arrived to approve the water heater, she informed me that a new flue was not required. This left me feeling uncertain about the guidance I received. Overall, based on my experience, the work felt rushed and not as thorough as I expected given the cost. I hope the company takes feedback like this seriously, as quality workmanship and clear communication make a major difference for customers.