Duke of Computers

Noticed my 1-star review was no longer showing up here, so I’m leaving another one as a PSA to not support this business. We used this company to fix our PC and the service was beyond horrible. The worst I’ve ever experienced. Honestly, we walked away feeling scammed, disrespected, and disgusted - plus, out almost $1,000 and nothing was even fixed. I am not someone who leaves reviews like this, but that is just how awful the experience was. So damn awful that I’m here more than a year later, leaving another review, to make sure others know not waste their time or money here. This is a place that cannot be trusted.

Absolutely horrible customer service and some of the worst communication I've ever experienced from a business. I brought my laptop in to fix a broken hinge. They ended up taking over a month to repair it and I had to bring it back multiple times because they damaged some internal components in the process of fixing the hinge. Throughout the process, they failed to keep me updated and I would have to call over and over again to get updates. In addition, they lost the protective wipeable silicone sleeve cover that I had on my laptop. I emailed and called the owner multiple times to get this replaced to no avail. I sent them the exact product link of what to order and they gave me a silicone cover for a full sized computer keyboard that totally doesn't even match the size or work for a laptop at all. They are completely incompetent and I wasted so much time and money here. The hinge repaired job didn't even last more than a month and half and I ended up having to buy a whole new laptop. AVOID this business at all costs. Response to owner's response: This is not a complaint that it took a long time. It's a complaint about your failure to communicate properly during that time. You actually have never told me that you didn't check in my laptop with any accessories, but that is a lie. The laptop had a sticky cover that was covering the keyboard when I brought it in. You provided me with a cover for a full sized computer keyboard which I don't want because it doesn't even fit a laptop keyboard. I know that my laptop required repairs beyond your capability and that the hinge repair was a bandaid to a bigger problem. That's not what this review is about and that's why I haven't brought it back to you and just bought a new laptop instead. You fail to understand that the poor communication and the constant overpromising and underdelivering is what my complaint is about. And my laptop was never dropped. It was working perfectly fine aside from the broken hinge that resulted from overtextension when I dropped it off.

THIS PLACE TOOK A HUGE DUKE ON MY COMPUTER! DO NOT TRUST THESE TWO STORES! The owner of these stores is a coward and hides behind his employees like a weak little punk. When he failed to upgrade the necessary components to my computer after selling me on upgrades, he passed the buck off to his employees and gaslit me to believe that it was my own fault for not accepting a “recommendation” When I said, please install a better PSU to support the hardware THEY RECOMMENDED TO BE INSTALLED. This establishment has horrible communication between the two branches between the employees and its owner Dan. I would not recommend this establishment to anyone who is looking to have their computer worked on. You’re better off learning how to clean, upgrade, and maintain your computer on your own. You’ll probably learn more and save a ton of money.