Doug S
Technician ( Mike ) showed up on time and he was a nice guy. I noticed he came into our home to inspect with no shoe coverings and a 3 foot metal bubble level. Found it odd as he walked through the house he would tap it on my floor, looked like he used it as a walking stick. I mean we don't have carpet so was just not thrilled about the metal to floor contact over and over. The main issue was he didn’t bring any equipment to check the elevation level(s) of the house. His inspection technique was to place the level on a few door jambs and window sills in spite of seeing all the interior cracks. We showed him the exterior column movement on the load bearing front column and the stairstep brick crack at the window outside plus the freeze board movement at the front exterior entryway. He stated everything was ‘square’ and level so we didn’t have any foundation issues and should call an engineer out to see what’s going on. We were extremely disappointed as was the engineer we did in fact call to come out who commented he was also surprised no elevation readings were taken by DuWest. Since then, we have had elevation readings done by others, along with a structural engineer, and looks like it is a foundation issue evident via the elevation variances. We had high hopes and had called DuWest first only to feel the whole thing fell really flat and short. The response provided was to be expected, but we stand by our review. There was no engineer involved until DuWest insisted one be contacted. To say my wife is a property manager is like saying Babe Ruth was just a baseball player. She is over all of the company's offices in 30 states. There was no misunderstanding. We appreciate the 'do over' offer, but DuWest is on the corporate 'no fly' list and the engineering company's as well. Rule #1: Never ever beg or chase a contractor for the chance to give them your money. Too many others out there that don't take the opportunity lightly.