VRP Appliance Repair - Appliance Repair Services in Houston, TX

Told me I was required to drain my washing machine when literally that was the exact issue. The phone operator proceeded to tell me I wouldn't get help from anyone most likely unless I drained it myself, which again, was literally the problem. Seriously, the very next phone call too another company call they agreed to come out and drain it and fix the error they even offered to do it same day. Go figure. Absolutely zero stars for the company. Literally refused to do the job due to the literal reason I was calling them which is why thought appliance repair companies exist. This ended up being a $400 job I am totally willing to pay that this company missed out on. Thank you to express appliance repair. Five stars for THAT company that actually was willing and did the actual repairs. If I was the owner of this company I would start wondering how many $400+ jobs they have missed out on because of this. EDIT: I NEVER ONCE GOT TO EVEN MENTION THE TIME NEEDED FOR SERVICE. Was totally willing to wait up to three days but the discussion never even got to when someone could come out. It stopped and I was told they wouldn't work on it since I didn't drain it which again was the literal issue I needed a repair The reply from this owner account is bologna.