Paul Hallisey
We had a challenging experience working with Deck Creations. Quality control was a major issue throughout the entire construction process. We continuously communicated our concerns to Deck Creations management and requested to speak with the owner of the company. The owner never spoke to us and the issues were not properly addressed. Unfortunately, our deck is a year old and it’s coming apart. We have both safety and cosmetic issues with the deck and patio. The staircase seams are pulling apart, deck boards are popping up, handrails and railings are coming loose, and a section of the patio is sinking. These issues are creating tripping hazards and other safety concerns for our young children. I never expected the deck and patio to be perfect, but I did expect it to be safe, level and well constructed. We are currently engaging with Deck Creations to address these issues. Unfortunately, we are having the same challenges with the company’s lack of urgency. I’m hoping they will fix all of the structural issues with our deck sometime soon.