Artistic Stone Design

Update: Jack reached out to me and listened to my concerns and suggested a remedy that was more than acceptable. I have updated my review rating and feel very good about the whole interaction. I contacted them to reset my countertops in my kitchen following a water leak where the countertops had to be removed. The price they gave me was very reasonable and I scheduled them to come out. The day they were supposed to come out. I realized that one of the cabinets that had just been reinstalled was in the wrong place and that the small Center Island countertop could not be set on that day. I immediately called them and asked for a quote on how much would be for them to come out. Just for that one to see if I needed to cancel and reschedule or just have them come out into trips. I did not get that code until three business days later the company had already come out and set the other portions of the countertops. When I finally got the quote for the center countertop it was nearly 40% of the rest of the job. I reached out and told them that I was very disappointed because one I hadn't gotten the information and time to make an informed decision on whether or not just to wait until the next day or early the following week to get the work done and was told that that amount was a discounted amount. When the workers arrive today it literally took 5 minutes for them to put the countertop on. I have no complaints about the professionalism or work quality of the on site workers but that part really left a bad taste in my mouth. Trying to get my kitchen back has been an absolute nightmare with all kinds of issues that did not have anything to do with this company but is compounded by this situation and while I am dealing with all kinds of medical issues related to my terminal cancer, this is just one more thing that has made my life more difficult. I feel as if they had been prompt with letting me know the additional cost. I would have made other arrangements and rescheduled so that they could do everything at one time.

Each and every encounter with Artistic Stone was exceptional. Everyone was both courteous and competent. Our design consultant, Lea was on the spot from assistance with product information and decision making to coordinating the installation. She communicated regularly and the entire process went flawlessly. Shout out to Ren and the countertop installers as well as the plumber who did the hook-ups. Artistic Stone has our highest recommendation! Thanks again, we LOVE our kitchen.