Carter Family Roofers LLC

After searching online for someone who could repair or replace our roof due to serious wind damage, my husband and i reached out to two other roofers, but no one called us back—even though we had a roof leak that was already damaging the inside of our home in several spots. That’s when we came across Carter Family Roofers LLC. Their website had lots of good customer feedback, so i filled out the contact form with our roofing issues and asked for a call back. In less than 20 minutes, Jude got in touch and said he could come by that same day. Not long after, Jude and another worker arrived at our house in Richmond to examine both the roof and the inside water damage. They really took their time checking everything and explained clearly what needed to be fixed. What impressed me most was that they actually showed up the same day we reached out, and even did some quick patching to stop the leaks until the full roof replacement could be done. We recently had our new roof installed and it looks great. The crew worked hard and made sure the job was finished before the rain started. Now, we’re about to start on the interior repairs. Throughout this whole project, Jude has handled all the conversations with our insurance company, which made things so much easier for us. The team was careful to keep our yard clean and always let us know what was going on. Their high quality roofing work and great communication really stood out. we highly recommend them if you need any roof repair or replacement work done!

you really only get one good shot to get your roof fixed right. after looking up different options online and chatting with friends, i talked to four different roofing companies about getting our roof and gutters replaced. all of them seemed to know what they were doing, but preston and greyson stood out because they were super responsive, paid great attention to detail, and followed up every step of the way, from my first call until the work was finished. they ended up getting the job and went above and beyond what we expected. if you want a roofing company in richmond that truly works hard and keeps you informed, give them a call. you won’t be let down.

Carter Family Roofers LLC has taken care of several roofing projects for us in Richmond, from replacing broken slate tiles to fixing and replacing our gutters and downspouts. Their team is very skilled, especially when it comes to working with slate roofs. Dean, who usually handles estimates and oversees much of the work, is always attentive, knowledgeable, and pays close attention to details. He makes sure to suggest only the work that truly needs to be done and always keeps our needs in mind. We highly recommend their roofing services.

The roofing crew did an excellent job from start to finish. They removed the old roof, replaced a few damaged plywood sheets, and installed new architectural shingles on both the house and the shed. Everything was finished in just one day, and the team made sure to clean up thoroughly before leaving. They even took the time to move my patio furniture out of the way to protect it, then put it back when the work was done, and were careful not to disturb the landscaping. The pricing was very fair compared to others in Richmond. What really stood out was working with Preston, the owner—he was friendly, straightforward, didn’t try to push extra services, was quick to respond to questions, and even went out of his way to help me with a favor.