Tracey M
After searching online for someone who could repair or replace our roof due to serious wind damage, my husband and i reached out to two other roofers, but no one called us back—even though we had a roof leak that was already damaging the inside of our home in several spots. That’s when we came across Carter Family Roofers LLC. Their website had lots of good customer feedback, so i filled out the contact form with our roofing issues and asked for a call back. In less than 20 minutes, Jude got in touch and said he could come by that same day. Not long after, Jude and another worker arrived at our house in Richmond to examine both the roof and the inside water damage. They really took their time checking everything and explained clearly what needed to be fixed. What impressed me most was that they actually showed up the same day we reached out, and even did some quick patching to stop the leaks until the full roof replacement could be done. We recently had our new roof installed and it looks great. The crew worked hard and made sure the job was finished before the rain started. Now, we’re about to start on the interior repairs. Throughout this whole project, Jude has handled all the conversations with our insurance company, which made things so much easier for us. The team was careful to keep our yard clean and always let us know what was going on. Their high quality roofing work and great communication really stood out. we highly recommend them if you need any roof repair or replacement work done!