Daugherty Appliance Sales

I researched the dishwasher we wanted. Though I found it cheaper elsewhere, I went with Daugherty Appliance Sales for one reason: I try to support local businesses. That turned out to be a mistake with this particular business. Every time I have dealt with them they come across as indifferent, unappreciative, and arrogant. Even as a new customer they came across poorly, but I tried to give them the benefit of the doubt. They seem nice in their commercials, after all. However, I have yet to have a pleasant encounter with any of their staff. Despite being a local business, they act like they don’t care about local customers, and it starts with their arrogant management. The grand finale is we started getting an error code 13 months after purchase. I went through Maytag’s online checklist I found and narrowed it down to a drainage pump issue. Person I spoke to at Daughherty agreed/confirmed after I shared all that history and set up an appointment for what I was led to believe was one of their people coming to fix it. The Daughherty guy showed up, sat in his truck for awhile for some reason, ultimately came to the door and was clueless as to reason for being there, he made me share the history again, he agreed AGAIN about the drainage pump being the issue (don’t their staff talk to each other?), said he would have to order it, and then left. He was only in my house ~5 minutes, recollected information he should have already known from my prior call and the agreed upon problem from that call, and then they charged me $97.65. Neurosurgeons don’t make $97.65 for 5 minutes, and this visit was a complete waste of time of time from an unprepared, awful business. I spoke to their manager afterwards and he was unapologetic, rude, and arrogant. I spoke to a different appliance repair guy who had great reviews and was nice, and he said my bad experience with Daughherty’s was common. In fact, when you look at their reviews, it’s amazing how many people have the same experience. Their folksy, nice commercials are so misleading; this place is awful and when you deal with them, their friendly masks come off. Between my experience and so many other reviews I have read, the whole business model feels misleading and dirty. They make insane money to be briefly present and completely worthless, and when you read all their reviews about this, one wonders if their expensive, brief, misleading uselessness is by design. Where they are complete fools is that word of mouth gets around; we have other upcoming appliance purchases, none of which will be with them. I will continue to support local businesses as much as possible, but Daughherty Appliance does not deserve anyone’s business, and I have no idea how they are still in business acting like they do. If you want a business that appreciates and cares for their customers, GO ELSEWHERE!

Not great. Bought a brand new fridge from them as well as other appliances in the past. Started icing a week in. They sent a technician but never said what the problem was. We learned that they needed to replace a part when they called in to say part was in and they are coming to replace it. When asked why not replace a brand new fridge owner did not get back to me until I called a couple times to tell me that once I bought the fridge there is not returning and if that would have happened a year later their warranty wouldn't even cover it. Will be looking elsewhere next time. Update: after 8 months of back and forth with the manufacturer, they approved a new fridge. Now Daugherty appliance is just refusing to replace the fridge, despite the company telling them to do it. Do yourself a favor and don't buy here.

Purchased another major appliance here, this time a Bosch 500 series dishwasher. Everyone was very helpful and patient with all my questions. The dishwasher works great, but in less than 3 weeks it has developed a bad odor that I imagine is from the filter or standing water in the drain. Guess we may need to wash the filter more frequently than our previous dishwasher...? We spent 2 months researching which dishwasher to purchase after our older Kenmore Elite bit the dust. We decided on the Bosch 500 Series (SHPM65Z52N) and we are very pleased so far. Drying performance was a BIG concern for us since many reviewers indicated the drying on these was poor. I'm not sure where that comes from, but ours dries just as well as our old Kenmore which had a heating element in the bottom. We use the rinse aid, and we always set it so the door opens when it's done and most dishes are dried just fine. Oh sure there may be a couple items where water has pooled-up and is therefore not dry, but it's common sense that not all pooled water will be completely dried. So, so far we are thrilled with the drying performance! As far as cleaning performance, we haven't put any really nasty baked-on dishes in there yet, so we can't speak to that just yet, but if it's as good as our 20-year old Kenmore it'll be just fine. We LOVE the 3rd rack and all the different ways to configure the racks to suit the current load of dishes. The only thing that concerns me is, when I was doing two test loads on the Speed 60 setting to ensure there were no leaks, the sides and especially the back got quite hot. In fact using a multimeter with a temperature probe the back of the dishwasher got up to about 148 degrees. Which in and of itself is not a huge concern, but the concern is that with the back of the machine being really close to an exterior wall up here in northern Wisconsin where the walls get fairly cold (not much insulation in the walls) will that machine's heat cause condensation on the wall thus encouraging mildew or rot? I guess I won't know unless I pull the machine out immediately after a cycle... But so far, we are VERY happy that we went with a Bosch 500!