greg cote
We scheduled our spring HVAC check up with Casteel heating. Our technician Gerardo called this morning to let us know when we could expect him to arrive. We received a text with a photo of him so we would know who to be expecting. He arrived promptly and politely. He throughly explained the process that he was going to do to check our HVAC unit. He discovered a leak in the condenser unit. He was exact in his explanation of the leak and backed it with photos. He explained at a level that we could understand. He gave us a couple of avenues that we could use to get the necessary repairs done. Throughout this process Gerardo was positive and professional. He walked us through the process as he completed the repairs and start up of our HVAC system. We have been relying on Casteel Heating for almost 10 years. Outstanding service has always been provided yet today’s experience was far and above any previous experience we have had with Casteel. Even with the expense of the repair. We will rest comfortably tonight knowing that our HVAC System is in incredible condition. From the knowledgeable technician Gerardo and the quality assurance of Casteel Heating. Without any hesitation we would and will recommend Casteel Heating for your home or business HVAC system needs be it to purchase a new unit or repair an existing unit to family or friends. Thank you Gerardo and Casteel for our positive experience today.