Gail Summerskill
I called TE Technicians because my water heater was leaking. The person on the phone was very helpful and courteous. I was given a window of time for the technician, Joshua, to arrive. I was sent a text message immediately with all necessary information, including information about and a picture of Joshua. On the phone, I was told I would receive another text/call 30 minutes before he arrived. It all worked as planned. Joshua was friendly, courteous, efficient, and informative. A “small leak” turned into a replacement of the 20 year old heater. Bad news made ok by a technician who explained everything and showed me a leak in the bottom of the heater that would not be my future problem. If you want an excellent technician, ask for Joshua. Thanks to TE technicians and technician Joshua.