Bruce MacKay Pump & Well Service, Inc.

When I woke up this morning I didn't have any water. So I went out to pump house noticed that the picture was no longer in running condition. Went to Walmart and bought a new heater. Crawled under the house and heated up all the appropriate pipes. Started to get a trickle and then trickle turned into a low pressure stream. Went back up to the pump house and noticed that the breakers were cycling very fast. Scared me cuz I don't know anything about pumps. So I called these guys Bruce McKay pump and well service. They sent out two technicians within the hour Ashton and Dakota. These guys fix the problem so fast it didn't even get a chance to ea... Read full review

Excellent service! They've been consistently reliable for both regular service and emergency situations. Their business is a valuable asset to our community of mostly well water reliant homes.

This morning I called for service for my Father's well. They were very quick to react and diagnosed the problem very quickly, needing a new pump. In most cases, to replace the pump, it would be days later, but they instead pulled the pump and replaced all with-in 3 hours. My Father was absolutely delighted. The crew treated my Father with such respect, I am not good with names, but I believe one of the crew members named Victor was a prime example of what would be expected of excellent customer service that so often is a lost experience. I cant thank you enough.

My heroes. I'm in escrow on a house in Walker. The previous well repair guy installed a faulty pump and created chaos during my escrow. MacKay immediately stepped in to save the deal. They tackled the repair the same day I called them. So professional and kind.

On 7-17-25, Jay from Bruce MacKay came out to work on our well which was having issues with air in the lines. Jay was very professional and knowledgeable. It was a very hot afternoon and a lot of work pulling the pump and replacing the check valve. He even helped take down part of our fence so the well could be easily accessed (my husband has a disability that makes it hard for him to perform physical tasks). We VERY MUCH appreciate Jay and Bruce MacKay and would give more than 5 stars if that was an option! Thanks!!