Bouchard-Pierce

I actually love Bouchard Pierce and have used them for years for kitchen and laundry appliances. Their appliance department is excellent as is their service department. However, I chose the wrong kitchen designer (there are two )and had several major design flaws on a kitchen renovation. Please read the reviews and choose your kitchen, designer carefully. The most important flaw in the design of our kitchen was a cabinet was designed for a new refrigerator, which did not allow the refrigerator doors to open. Communication was poor and an understanding of the issues involved in kitchen design was terrible. The cabinets themselves are beautiful and very well-made. Be careful in your choice of designer. But I would wholeheartedly endorse them for the cabinets themselves and for their Appliance department. Lastly, once the design flaws were brought to the attention of the designer, there was a very unsatisfactory attempt to resolve the issues and a lot of finger pointing towards other departments for the errors. I am living with a fridge that I have to pull out in order to open the doors because of the design of the cabinet. Once again, the only caution is the choice of designer. I would have been fine if I felt there was a sincere and genuine attempt to resolve the design flaws, but that was not the case here. Blame was deflected towards other people instead of the designer. Use them for cabinets, use them for appliances, but be very cautious in your choice of designer.

Excellent delivery and installation service personnel. The three service employees were amazing. Great interpersonal skills and respectful. They were detailed about getting the stove in and perfect alignment. Really cared and took pride in their work. They also were a great team and showed respect and consideration for each other. The sale person was excellent and the delivery was on time with the schedule we set. Been a long time that we have had that all around service. Bouchard Pierce- got the magic and doing it well.