Waterbury True Value

Rented 2 heaters for my son’s wedding over a week in advance. I was told that they were brand new and they would have them assembled and ready for pick up the day before the event. I arrived the after noon on the agreed upon day and was told “oh I don’t think the guy got to it? Let me call him. Nope he never got to it.” We were counting on those heaters for a cool October evening. I stood there dumbfounded that nobody was making an attempted to apologize it was if I was bothering them. Poor form and awful service

These guys kick butt. I have rented from their rental department before, but this past weekend I was coming back from Albany VT with their cement mixer and boom Auger. Both pieces of equipment worked great, were cheaper from them than any other company in the area, and they helped me load the stuff onto my trailer when I picked them up. However, they went the extra mile and waited for me to get there at 6:10 even though they closed at 6:00 so that I could return the same day. They really made my day, and I will continue to business with them for many years to come!