Bob Oates Sewer & Rooter

Nobody wants an early Sunday morning sump pump failure before church, but that is what recently happened to us when our Zoeller pump finally burned out after 14 years. I called Bob Oates; they've done good work for us in the past. The kind dispatcher connected us with plumber Prescott, who came within a couple hours and diagnosed our problem. Next day, Prescott and Henry took care of obtaining a new pump, installing, and were finished within a couple/few hours. Things flowing smoothly once again.

Sergio was dispatched right away for a drainage problem in a downstairs bathroom causing water to backup in a tub. It was discovered that root intrusion was in the main line. Fortunately, the cable was able to break up most of the roots. Future preventative measures were discussed that would result in more costly repairs. However, there was no pressure and they offered to contact me at no additional cost in six months to determine if the roots had returned. They were very professional and pleasant. Sergio even kindly offered to caulk the base of the upstairs toilet. The need for a plumber comes with homeownership. Although unexpected, I felt the cost was reasonable. It is a relief when a company charges what needs to be done and doesn’t add unnecessary costs.

Prescott opened the drain that was clogged and prevented us from using our washing machine for two weeks. Prescott is professional, kind, friendly and a great communicator. He made me feel like a valued customer and explained everything to me very clearly. He was on time and very prompt with the repairs. I was so impressed with his work that I wanted to tip him, but he didn't want to accept tips. THANK YOU, Prescott! You're the best! I will be referring Bob Oates Sewer Rooter, LLC and Prescott to my friends.