Patrick
Probably the most comfortable experience I have ever had with any plumbing company. Paul and Travis came to inspect a leak that had developed from a second-floor shower. Bees was recommended the water damage restoration company. Both Paul and Travis were very transparent, honest, and took the time to explain all the work they were going to do. They also took the time to look at my other pipes (sinks, bathrooms, etc) for any apparent problems (complimentary, and they asked my permission before doing so). Lo and behold, water was also leaking from an important pipe in the basement. Water had begun pooling but this was caught early thanks to them. They were able to get an estimate on the spot, and the cost was quite fair for the work they had to do and the time they spent (multiple hours sawing, cutting, crimping, etc). Throughout the process, Paul explained what he was doing and let me look and ask questions - VERY important for me to learn preventative measures and save myself time and money in the future. Overall, the vibe was that there was no attempt to upsell services or push for subscriptions (common with other contracting companies). I say it was the most "comfortable" experience because it was clear they were just there to do the work and share knowledge without pushing, cajoling and most importantly preying on our lack of plumbing knowledge. That was seriously dope. At the end, we paid by card and there was NO expectation or even option to leave a tip on the tablet. I chose to leave a cash tip and it was clearly not expected. Pretty much could not have felt better about the attitude/vibe/honesty of the contractors (Paul and Travis were stand up dudes) which reflects well on the org itself. TL;DR felt very comfortable, encouraged to ask questions, given accurate and unbiased information, efficient work, 1-year warranty, clearly not a high-pressure burn-and-churn sales culture. Appreciate it!
