Authorized Service

Not a fan at all. I've had these guys out on multiple occasions to fix something via warranty through Big Sandy's, and each time I get more and more frustrated with them. This most recent time, they came out to look at a microwave that had an error code. The guy looked at it for 10-15 minutes or so and then proceeded to tell me it was just a filter that needed cleaning because once he removed said filter, boom, fixed, no issues. Well, to me, it seemed like a terrible diagnosis, but hey, who am I to say? I'm no appliance repair guy, so I thanked him, and he went on his way. Well, what happened next? You guessed it, the error code starts flashing again not an hour after he left. Mind you, I left the filter out since he said once he removed it, he could not duplicate the issue, so that means I need a new filter or to clean my current filter. I did clean the filter and reinstall it to see if that would do anything, but of course, just like before, I get the same error code and chime randomly throughout the day to where I just have to unplug my microwave to keep from hearing it. Now I also took a video and sent it to that same tech later that day via text and told him my problem has returned. Well, guess what? It's been a couple of weeks, and still no reply. I still have a faulty microwave that I have to unplug because it's annoying. Sorry for the long-winded review/vent, but it's 4 AM, and that said microwave and its error code and chime just woke up my 9-week-old puppy, and I'm just a little annoyed. Do better, Authorized Services and Big Sandy's.