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iPhone Battery Replacement
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Tablet Repair
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During my recent visit to your store, I had the pleasure of being assisted by Joleigh, one of your Apple Genius team members. I would like to extend my sincerest thanks for her kindness, patience, her warm smile, and the genuine time and care she devoted to guiding me through my purchase in such a thoughtful and professional manner.
It is truly thanks to people like her that the Apple experience feels so special and unlike any other.
It is, and always will be, a pleasure to visit this Apple Store.
i'd previously left a negative review on this store, but I'm amending it to a four out of five star for professional follow up and resolution provided by management. I've been using the store since I moved to New Haven in 2024 and my overall experience is a positive one and consistent with the Apple experience I've had at other locations.
I brought my 82 yr old mother in to replace her 10 yr old IPAd. We were greeted warmly by Sanjay and he told us our options. He was very professional and helped with the purchase.
He then brought us to Chuck who helped my mom set up her new IPAD
Chuck was very patient with my mom as he gave her directions to manage the device.
While setting up the device… there was a technical issue and Chuck calmly found a solution.
Chuck helped us set up a Legacy person in our devices … which I had no idea existed … it was a great experience
I had the absolute best experience at the Apple Store thanks to Holly, Howard, Jon, Henry, and Trevor. What could’ve been a frustrating 4+ hour wait turned into such a warm and genuinely pleasant experience because of their kindness, patience, and customer-first energy. Each one of them went above and beyond to make sure I felt seen, supported, and informed every step of the way.
While I was waiting, I couldn’t help but notice how they interacted with other customers, and let me just say, true customer service is not dead. From reminding folks about Belkin warranties to explaining AppleCare bundles and offering clear, helpful updates, their consistency and care were truly chef’s kiss.
It’s rare to see a team operate with such seamless communication, empathy, and professionalism, especially in such a busy environment. They made the store feel less like a tech hub and more like a community space where people are genuinely cared for.
If and when I need Apple support again, this will absolutely be my home store.
Jon, Henry, Holly, Howard, and Trevor, if you’re reading this, thank you again for making my day (and my long wait).
