AlphaTek Appliance Repair

So Alphatec said they would be here at 9am and Patrick Stuart knocked on our door at 9am. The first step to earn a customer’s confidence and trust is reliability. Step1 check 4.0 The next step is professionalism. Patrick arrived with new parts in hand, extremely cordial in the introduction and Patrick proceeded to tell us exactly what he was going to do. Step 2 check 4.0 The next step is execution. Stuart knew what he was doing .Wasting no time he got right to work. Taking out the old and installing the new. Stuart had the dishwasher all over the kitchen floor during the repair. He was expedient in his work ethic and was totally prepared for any eventualities. He troubleshot until he solved the problem , needed to replace the motor , fixed it , and put the washer back together which was a grind , cleaned up the area and called it a day. . As you can see in the picture Stuart pretty much had the whole dishwasher torn apart and worked hard to a successful outcome. Step 3 check 4.0 The next and final step which is critical in customer satisfaction is to show and tell the customer what he did to fix the issue. This final step is essential to ensure the customer is pleased with the work and if the customer had any questions and if he could be of further assistance. Step 3 check 4.0 Stuart is indeed a huge credit to your organization. He is extremely professional and very smart in the unique service he provides. I would strongly recommend Alphatec to anyone for dishwasher repair based on this single work order. I saw enough in Stuart’s dedication , commitment, effort, toughness and skill to say that he reflects great credit and pride on Alphatec. Overall A++++4.0. OUTSTANDING