Alarm New England Cape Cod

Alarm New England refuses to service my home alarm system, despite the fact that the system was installed by Associated Alarm, a company they recently acquired. In short, they won’t service a system they installed unless you pay them monthly monitoring fees. Their supervisor has not returned my calls. Update 8/14: owner responded saying they cant give me the installer codes to access my system (she claims they don’t have the information because the system was installed long ago). Her suggestion was to find someone to install “new control panels and troubleshoot from there”. It seems the only thing that interests this vendor is collecting monthly monitoring fees. If you cancel with this company it would seem that the only alternative is to install a new system with another vendor. This industry/supplier will go away and be replaced with new wireless technology that seems to provide comparable product at lower prices and is significantly more user friendly. Good luck to these guys but I wouldn’t go anywhere near them if you want an alarm system.

It’s our first time calling this company for service since they bought out Associate Alarms and we’re not happy with them so far. We had to have service done on the system and we requested Dave, the technician who’s worked on it for years via the former company but instead we get a technician who’s not familiar with our system (not the tech’s fault) therefore doesn’t have the parts that’s needed to complete the whole work order. So now we had to reschedule another appointment to have Dave come out to finish the job. This could’ve all been avoided had they’ve done what we asked and had Dave come out the first time around. We’re just so annoyed with customer service these days because we have to shuffle our schedules around to fit these appointments in. When that day comes you’re thinking, yay that’s one thing off the to do list and then it doesn’t happen and you have to reshuffle your schedule all over again, UGH!