Advance Camera Inc

Couldn’t give a better review. Dropped my camera this morning and the door to the film broke open (don’t know the fancy word for it). Had a hell of a week and this was the cherry on top. Looked up reviews, took my camera here, and it was fixed and I was out the door within 20 minutes. They only charged me $20. I’ll be back if anything is ever needed in the future. A cool shop to look around too while your stuff is fixed! Thank you!

I shipped in an Olympus OM3, the turnaround was around 10 weeks and was well worth the wait. This was the only camera shop that I found that was willing to work on this camera and I have shot a couple of rolls through it, and its working perfectly. Speaking with some people over the phone, it was clear that they care about their customers, and the camera's packaging when they sent it back was insanely well done. I'm extremely happy with how things went and will use this shop again if I need repairs for other cameras.

I couldn’t tell you if these guys just straight up lied to me or if they are incompetent. After listening to one of their employees cough in my ear, I am starting to lean towards incompetent. My Sony telephoto lens has fungus and I really didn’t want have Sony’s technicians at precision camera work on it because of their poor reviews. Advance Camera was recommended to me because they are on the west coast (as am I) and they get really good reviews. After having a lengthy conversion with one of their employees I felt very good about shipping the lens to them for a repair. The guy I spoke with made it clear that they might not be able to repair the issue depending on how deep into the lens the fungus was. Once they received the lens and inspected it, they got back to me stating that they could remove what they described as “haze” and I received another email saying the work had been successfully completed. This should have been a warning sign that they didn’t know what they were talking about because it is clearly fungus and not haze. Once I got the lens back, not only was the fungus still there but now there are large dust particles in the lens. I called them to discuss the issue and had a painful conversation with one of the stores employees that went in circles for about 20 minutes. I really had high hopes for this place. It's a shame they were incapable of addressing the issue and incompetent on so many levels. I would avoid.