Adams Glass & Aluminum

I called to get an estimate over the phone to have a window panel repaired. I was told the cheapest way to do it was to bring the window in, let them get measurements and then bring it back to be replaced. I took it in. The woman in the office were so helpful and their helper the dog was so cute and friendly. They told me there was a possibility the window might get replaced before 4pm due to me bringing it in later in the day. I was surprised because I didnt expect it. And yes my window was replaced. I was so happy. Great customer service and thank God for the repair man who was able to do it right away! I definitely recommend them.

Installer was great. Was told installation would be on Monday. They called Wednesday night and would be there Friday 8:00AM. Great! Got a call around 9:30AM saying he is on his way, showed up at11:00AM. I live 1.5 miles from their shop, in that time I could have walked here! His paperwork stated to be here at 1:30PM! After he finished he needed final payment then and there, told him I'll drop a check Monday morning. The office didn't want to hear this and demanded payment right there and now or he will take the glass back! Told him if that's way they want it, then I would get a hammer and he can have the glass back in pieces! After a couple of wrong amounts for the check (3 different amounts and 2 wasted checks) he went on his way. Found out as he was leaving explaining my displeasure, I was informed the company was sold a short time ago and I was dealing with new owners. NEVER MORE!!!

We called Adams Glass & Aluminum because seals on some of our windows were failing and we were referred to them by a neighbor. Our phone inquiry was handled very professionally by Susan and she suggested that Erich come to look at our windows. Appt was scheduled and Erich came promptly at the scheduled time. He suggested what we need new panes only on some windows and sealing some other windows properly. He took measurements that same day and we decided to go with his suggestions to have some panes replaced and the other windows sealed properly. The necessary replacement panes were ordered and delivered exactly by the time that Susan had predicted. We received a call the next day and work was scheduled for a week or two later, to accommodate Erich's and our personal schedules. Erich arrived promptly and completed all work plus some while here and offered us some additional information. He was very knowledgeable and answered our questions very professionally. We could not have asked for better service, information, and job completion. We are so very happy that we did not need total window replacements which are so much more expensive. Susan was very thorough on the phone and when she wasn't sure about the answer to a last minute question, she said she would check with Erich. She did just that and he gave us all the information and guidance we needed when he arrived the next day to complete the job. We would give Adams Glass more than 5 stars because of Erich's good work and Susan's approach to her job over the phone and the wonderful customer service that was provided both in person and on the phone. Couldn't ask for more! We are retired senior citizens and have been home owners for over 50 years here in the Lehigh Valley, PA and truly appreciate Erich's professionalism, skills, and knowledge and Susan's approach with customers on the phone. Thank you Erich and Susan for a job well done!