A Master's Hands

I was referred to Jeff to have some drywall work done. I spoke to him on the phone, seemed like he was my contact and we could get my project done from 2000 miles away pretty easily, until we could not. The office stepped in, and Jeff stepped out. I received different quotes, couldn’t get answers, couldn’t get call backs, then the day I was have my work done, I got messages stating they were ready to do work, but didn’t know when they could start, messages that their schedule was filling up and I better schedule my work soon - it was a joke. I hear the work was scheduled, I could not get information that people had arrived to work, I could not get information if the work was done. I finally got some photos - bad photos, and then messages they wanted to get paid even though I had already paid them. Beware!!!!

The simple project we hired them to do turned into a total disaster. The project that should have taken 3 days took 6 weeks to complete and event then was horrible quality. Then they invoiced us for more than twice the cost of the original estimate even after they "took off" some charge for delay and poor communication When we had them out to for an estimate and spoke about the jobs and it was clear that we saw there could need to be additional work added to complete the job correctly once we got started, which should have been included in the estimate. Instead they added more charges later with no explanation. Also On the estimate they simply wrote "materials not included" and never discussed possible costs an then the the cost of materials was 2/3 more than the estimate for the actual work. This is completely duping customers with what their final cost will be! Customers understand there is a cost for materials, which they could include at least a rough number in the original estimate, but if material costs will be almost as much as the work they should include this in their estimate. This is a sneaky, dishonest business practice. Along with the high cost of our materials, we had to pay for every person that came to replace the previous person that did a terrible job. The first person tried to complete the job as a total amateur and ruined what they were meant to improve. Then 3 other workers tried unsuccessfully to complete the job and wasted time and materials to do a horrible, poor quality job, which then had to be corrected by consecutive workers. Finally after 6 weeks the job was completed by a single person in 2 days. Even after all these weeks and people we still have one thing that was working before they arrived and when they finished the left it completely unusable and we have to hire another company to fix what they ruined. By the end when we received the invoice we filed a complaint and they took off a nominal amount but never reconciled the horrible work, time, or inflated charged. Do not hire this company!

A Master’s Hands is exactly what we needed! We talked to multiple contractors who all said our projects were “under their minimum bid” so they wouldn’t help us unless we spent a certain amount that was well over our budget. We felt so frustrated because no one would help us with our medium projects. Then comes A Master’s Hands! They were amazing to work with, Jeff and his team went above and beyond to make our vision come to life. Affordable, friendly, and professional! I can’t recommend them enough and we will be calling them again for our next project. Thank you A Master’s Hands!