43rd Street Computer Repair

I talked to someone over the phone today and asked if they do GPU repair. Whoever was on the phone was rude and treated me like I didn't know anything, then said he was too busy and hung up on me. I'm literally an automation engineer for amazon... I just don't feel comfortable replacing a chip on a GPU myself because I haven't worked with them before. He sent me a text with his business info and I told him I'd take my business elsewhere. He told me that first I "talked to him like I was dead" and then "didn't respect him when he said he was busy." Then said to get lost. I can be honest with you and say that he might be knowledgeable about hardware, I personally didn't get that impression, but he's making a living so he must know SOMETHING, right? But I don't expect him to be trustworthy or give a fair price for a repair.

To be clear: I've taken my computer here several times, and this was my first bad experience, but it was enough that I won't be returning. My original problem was that my PC failed to boot. About a week later, Martin calls to tell me my motherboard is dead and they will need to send it to the manufacturer. Nearly two weeks go by with no word from the business. Finally I call them, only to have them tell me that the vendor is a "hassle" to deal with, and that I would be better off buying a new motherboard. Tired of waiting, I agree to this plan, along with the installation of a new fan, costing a total of $350. I received my computer around one month after I had originally dropped it off, and it worked for a total of three days before all of the USB ports went dead. Assuming the problem to be with the newly installed motherboard, I return the computer to Martin, anticipating a speedy resolution. A week later I've heard nothing. I call the shop and Martin says "Oh yeah it's the motherboard, we'll try to get in contact with the vendor." At this point I'm a little irritated at the lack of communication, but it is nearing the holidays so I chalk it up to the hustle and bustle of the season. After three weeks of silence I call the shop and am told the new motherboard should be there any day. Another week goes by and I call again, and am again told it should be there any day. The next day I receive a text message from Martin, informing me that my computer is ready, and that with the cost of shipping and "updating software," I will owe another $100. At this point, I'm furious at the idea of giving more money to a shop that didn't fix my original complaint for nearly two months, and I inform Martin I won't be paying. My computer was returned, thankfully, and is so far working correctly; this is the best thing I can say about my experience here. Don't bring your computer here unless you don't need it for a long time and are okay with someone trying to milk you for all you're worth.

I read the reviews for this computer repair place and anytime I check out someone I go by the majority of favorable reviews instead of the bad ones. I took my laptop to 43rd street computer repair and they were excellent so I don't really understand what the two people with the bad reviews were talking about. My experience with them was wonderful, helpful and they knew what they were doing. My laptop was running slow, had a lot of malware and was pretty much acting up all around. The owner checked it out, cleaned it up and installed a new anti-virus that works so much better than what I had before plus added another gig so now it runs smooth and fast. I would recommend 43rd street computer repair to anyone.