White's Sew & Vac

Beware of this place!! For over two years apparently, this place has been slowly but surely destroying my very nice Simplicity vacuum cleaner. He sold us on a very costly service plan that was to make all services covered for 5 years, no service was ever covered and I had to pay every time. He's always tell me something was wrong. Before the hurricane in 2020, he'd had my machine for three months, after hurricane another two months ( he also had my sewing machine). I thought maybe he'd lost my vacuum/sewing machine or something. Calling him and getting answers was totally ridiculous. Probably a month after the hurricane I decided to go there to just see what was going on. Adam treated me as though I'd been impatient or rude, I was neither. He frightened me, he became extremely angry and yelled at me with obscenities'. I have PTSD and was quietly shaking in fear. I didn't want to go back but Id payed for regular service and wasn't aware yet how much he was ruining my vacuum. So, last month I decided to take it in for just the service. He informs me I had made a mistake in putting on the bag and it had made a mess in the vacuum and would need special cleaning and would cost me over $200. When we went to pick it up there was duct tape holding the outside filter in place, strange but I just wanted to get away from him, so we paid and left. When we got home, it kept turning off and the indicator lights kept turning one and it smelt bad. We opened it and found the inside filter was also broken. I was done so I decided to find another place to repair it. Unfortunately, we went to Maid to Clean in Lafayette who at least replaced obvious broken parts but also charged us for cleaning and service. It still didn't work and was not cleaned at all. Then we found Vac Shack in Alexandria. In one hour they had it cleaned and completely fixed! They found debris and dirt all through the motor and broken pieces throughout. They said White's must have been using too much torque and breaking everything inside. Like I said, I suffer from PTSD and won't speak these people again but I needed to get this off my chest and give to God. I'm thankful we came upon Vac Shack! Very nice professional and honest!