Jessica Cox
⭐️ Serious integrity issues – proceed with caution I strongly advise anyone considering doing business with this owner to be extremely careful. A fully fulfilled order of commercial Christmas lights was shipped to the exact address the customer personally entered at checkout. That address was verified by the bank, and UPS confirmed delivery with photographic proof showing the package delivered undamaged behind a secured gate. Despite this, the customer filed a chargeback claiming the address was unrelated to him, which is false. Public property records show the home belongs to his wife, directly connecting the delivery location to his household. He never contacted the business to report a missing order or request assistance before disputing the charge. What makes this worse is that these lights were purchased for his holiday lighting installs, which he actively advertised and completed for paying clients. He used the very products he later charged back, turning a profit while forcing a small business to absorb the loss. During a recorded phone call, he admitted to having used incorrect addresses before and stated he is disputing other vendors as well. This points to a pattern of abusing the chargeback system rather than an honest mistake. This behavior cost a small business over $2,000 in product and revenue. Anyone willing to profit from materials they refuse to pay for, while lying to a bank to do it, should not be trusted. I would not recommend doing business with someone who operates this way.
