W.E. Brown, Inc

If you want an honest estimate and a plumber who respects both you and your home, I strongly recommend choosing a local professional instead of this company. I was quoted $1,800 to replace my entire bathtub faucet system because the technician “didn’t want to go all over town to find a part” and claimed it was too old to repair. I contacted a local plumber afterward. He diagnosed the issue in five minutes, picked up the part at Home Depot, returned within ten minutes, and completed the repair in another ten. The total cost was $100. Amazing that my tub faucet is no longer leaking. Customers deserve accurate assessments, qualified technicians, and fair pricing. Unfortunately, my experience with this company showed the opposite. I regret doing business with them, and they should be concerned about how their practices reflect on their professionalism and integrity.

WE Brown is new to me. I've been looking for a new plumber, and a scare with our 35 years old hot water heater sent me out with the purpose of finding them. I knew that WE Brown had a good reputation and was still locally owned, both of which appealed to me. I met with Mckenzie Martin, who was incredibly thorough, direct, and very pleasant. His men arrived today with the HW heater, a natural gas Direct Vent, and a replacement pressure tank for the well. They were prompt, professional, and treated our home respectfully. We also signed up for their maintenance agreement for the systems, and I believe we will be happy to have done so.