Thomas Hague
The Harmon pellet stove that I purchased approximately four years ago from upper Valley stove has been outstanding however, recently I found a crack in the heat exchanger, when I was doing my routine cleaning. I went in on Saturday to see Shawn, and we tried to figure out a way to get me by until Monday. I hadn’t left the shop 10 minutes and Shawn called me and he said he’d come out after they close at 1 o’clock. Shawn did not have to do this, but he Replace my stove with another one they had on the showroom floor that I purchased.I cannot express and have enough words to thank Sean and Nikki and his team for helping me out of this jam. I will continue to support Upper Valley stove not only are they knowledgeable and courteous & I wish we had more businesses like Upper Valley stove ,they are one of a kind!!! Shawn after all these years has never seen this happen to a Harmon stove he could’ve sent me on my way, but he took the time to help me . 👍👍👍👍 PS my replacement Harmon is running awesome!! Thomas Hague