D R Key Corporation

Last week, a representative from the local DPW came to our house to tell us that there was a leak in our water service (from the curb to our house). After some quick investigation, we were given DR Key’s contact information as a potential contractor to get this fixed. Not 15 minutes after our initial call, we had someone on site who calmly walked with us to help us understand the problem and discuss potential options. He quickly mobilized equipment and people, and leveraged his relationship with the local DPW to get as much information as possible about the path of the existing line. DR Key’s approach was strategic and efficient with the goal of minimizing the cost and scope of repairs, as well as any damage to our yard and plants. While we ended up replacing the whole service, I felt that we had thoroughly explored all alternatives before taking that step. Every member of their crew was friendly and professional, they had the water on every night before leaving, they gave us choices and asked questions, and they did a great job putting our yard back together at the conclusion of the project. Their bill was well itemized and clear, and though it was an expensive issue to fix, I felt that we got high value for every dollar we spent. We recommend them highly.