Tristar Plumbing Supply

I purchased a bath tub and when I opened it the next day, the paint was peeled off. I didn’t even want to return it, just to exchange it for one that isn’t damaged. They refused to exchange the product and asked me “why didn’t you tell us when you bought it”—well of course I didn’t open it when I bought it because the box for a bathtub is enormous and was sealed so I couldn’t even open it! He said once you leave the store, they don’t care about you anymore and no exchanges and no returns even though it wasn’t written anywhere in the store!! Then, when I asked to speak to a manager, he refused to give me the manager’s name and said I could come back in 2 weeks to find them. I had a construction job that was in progress so of course I couldn’t wait two weeks to get a new bathtub! I had to resort to calling the police, who still couldn’t get them to grant me an exchange and encouraged me to file a suit in the small claims court. This is the worst store and customer service I’ve ever experienced in my life! They are breaking many consumer laws. No one should visit or buy anything from this store!!