Town & Country Plumbing

My hot water heater stopped working this afternoon. The plumber I've used for decades retired a few years ago so I called T&C. They were able to get a tech to my house that afternoon. The plumber, Joe, was extremely helpful with my plumbing issue, but what impressed me most was that he removed his shoes before coming inside my home. I'm a little embarrassed to admit the problem with not with my heater, but with my own inability to follow the pilot lighting instructions. Joe relit the pilot and, because the pilot light did go out, he gave my 20+ year old heater a thorough inspection and gave me some easy maintenance tips. He also provided me a comprehensive quote for a new unit, which considering how old the water heater is, will probably come in handy sooner than later. This may get Joe in trouble, but he refused to charge me for the service call. That has never happened to me, ever. I'd gladly of paid for his time and expertise. Fact is, Joe sold me a new water heater today, with installation probably in the not too distant future. I also want to recognize the T&C associate who took my initial call and helped get a plumber dispatched so promptly. I'm sorry to not have noted her name. When I first called, she had no open appointments for the next couple of days, but promised to advise me of any cancellations that would get someone out sooner. I was pleasantly surprised when she called me back a few minutes later to ask if this afternoon would be ok. This is something else I've never experienced with a home service provider. I apologize for the length of my review, but it's honest and it felt pretty good to write up the experience of dealing with some good folks. Thank you!