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We had some tree service done today at our home in Lititz. Greg and his crew were timely, professional, and hard-working. I large shrub was not included in the original contract, but Greg happily trimmed the shrub. Love this company, and Jeanette was outstanding in her contacts and estimates. Again, the entire crew, from Jeanette to Greg and his crew, were amazing.
Watch out for dishonest bait-and-switch tactics. They will not honor work called out in their own estimates, and will try to push you into additional long-term contracts as a condition of making good on what they already promised
We had Phillip come and provide an estimate for a cleanup of our front and back yard. We asked that the estimate include clearing our garden beds, including one that had raspberry bushes, and adding mulch, as well as some other cleanup that was needed. The estimate provided was not cheap, but given the amount of work needed it seemed reasonable.
We agreed, and the team from Tomlinson Bomberger came out and did the work. In general, we were happy with the quality of the work done. However, they only cleared 3 of our 4 garden beds. The 4th garden bed got a sprinkling of enough mulch to cover the back 2 feet of the garden (the bed is about 8 feet by 16 feet), they left many weeds in that bed, and none of the raspberry bushes were removed.
When we reached out to Phillip, he said that they left the last garden that way because the raspberry bushes would just grow back. He then tried to sell us an annual maintenance contract that involved coming out 6 times a year (automatically renewing each year) to treat all 4 garden beds with herbicides. There was an additional fee on top of that for the initial removal of the raspberry bushes. The total came out to roughly 1/3 of the price of the full original estimate, despite that estimate clearly stating that the garden beds were to be cleared and mulched under the initial cost. It didn't seem like Phillip was even willing to discuss the fact that the estimate also covered mulch, which was not applied as promised.
This whole thing seems like a deliberate bait-and-switch. Phillip saw the raspberry bushes when he did the initial walkthrough. We were quite clear at that time that we wanted them removed. There was no mention in the estimate of leaving the bushes. There was mention in the estimate that additional weed control strategies would be necessary to keep the beds free of weeds, and that Tomlinson Bomberger had additional plans that would cover ongoing treatment if we were interested, but it certainly didn't say that some of the described work would not be provided without an additional plan.
All in all, the whole thing felt very dishonest and Phillip was completely unapologetic. Clearly, an attempt at getting long term contracts in place was more important than basic honesty.
First time using their service and I am very happy with this spring’s results thus far. The over seeding from the fall is coming in nicely and is being well fed by the treatments applied so far. Weeds were also well controlled within 1-2 weeks of the herbicide application. I highly recommend their lawn services!