Tire-Rama

If I could leave zero stars , I would. My husband and I drove thirty miles and found this location open with no customers in it at one p m today. We had a flat tire , we needed a flat repair and for it to be put back on our car. The employee behind the desk , middle aged with glasses tried to tell me there were courts showing on the inside of my tire and he wouldn't be able to repair it. This tire is brand new and what he pointed to was a mud spot because he didn't want to do the work. I Had problems in this shop five years ago , and I thought maybe things possibly changed , but I was wrong. Here's a picture of both sides of my tire that you can see is not showing chords, like the employee claimed.And it even has nipples on both sides of the tires , because they are brand new. This attitude would explain why Les schwabs parking lot was full and less than a block away.This business was empty.

I took four brand new, out of the box rims to have my current tires mounted on them. When they finished, I admit I did not inspect the job closely. Just walking to the truck, they looked fine. I drove two miles home on dry pavement. When home, I noticed two TPMS sensors/stems in two of my old rims. I thought that perhaps Tire Rama forgot to move them from the old wheels to the new ones. Upon closer inspection, I noticed obvious scratching and scuffing on all four new wheels, as well as a chip on one wheel. I took the truck back to the store and the clerk said he would look into it. I waited several minutes, then asked to see a manager. The manager and the tech who installed the wheels looked at just one wheel and the tech told me it was just dirt from me driving it. When I showed the manager the scratching, scuffing and the chip, he apologized and said he would make it right. In order to make it right, the wheels would have to be removed again, buffed and polished, and the chip would have to be re-anodized. It would be more hassle than it would be worth. And who would do the work? The same incompetent tech that ruined them in the first place? What bothers me most is the techs total unwillingness to admit he messed up my new wheels and tried to blame it on me. What a shame, as the other employees were very nice and eager to please. One bad apples spoils the whole bunch...I won't be doing business at this TireRama again, and if you're wise, you won't either.