Big Brand Tire & Service

I broke down in the bay at Jiffy Lube, just 1/4 mile from this place on a Sunday (shout out to the Jiffy Lube on 4th Ave, you are the best!) I'm a full-time traveler, and I dread break downs because it's so hard to find people who are honest, or can fit you in, plus you're stuck without a home while its being worked on. On the recommendations of the guys at Jiffy Lube, I got towed the 1/4 mile and crossed my fingers that Big Brand could fit me in the next day and help me get back on the road again, and boy, did I strike lucky! This Big Brand store went above and beyond, and offered true customer service, the kind we used to get in the 'old days' when people really cared about their customers and their quality of work. The manager, Edgar, and the mechanic, Jose, were amazing. I felt like they truly cared about my welfare and safety, along with my van's welfare. Edgar explained everything to me, was open, honest, and discussed things with me such as options on parts and cost. We did some research together to choose the best part for my van. Edgar didn't treat me like I was stupid because I'm an older woman or talk AT me (and this is a biggie for women). He was very respectful and polite, qualities that I especially appreciated during this stressful time. They tried very hard to get it done the same day, but my part got delayed, and even though it wasn't their fault, they paid for a motel room for the night and an Uber each way. The end price was very fair according to my research, and the service was excellent. The job, which ended up being my fuel pump, comes with a one-year warranty, and should the pump fail (no reason to think it should) I can return to any of the Big Brand service stores. Once Jose had the part, I was taken care of efficiently, and when I got in my van back, I found they had left some cookies and sweet treats, which was such a cheerful touch since it was almost New Year. It's hard to find honest, respectable, and fair companies these days, but these guys are the real deal, and I will definitely recommend this place to people in need of mechanical work, tires, or oil changes in the future. Thank you so much for being so kind to me, and taking such good care of my van, Studley, and myself. (AWD Astro Van with a lift).