The Repair Depot

DO NOT UNDER ANY CIRCUMSTANCE USE THIS COMPANY !!!! IF I COULD GIVE THIS COMPANY ZERO STARS, I WOULD. After reading terrible reviews from the Better Business Bureau as well as Google, I went against my better judgment and signed up for an insurance policy for my laptop thorough the WORTH AVE GROUP insurance company that use THE REPAIR DEPOT for it's repairs. My laptop ended up being damaged and I filed a claim for a repair. I LITERALLY SENT MY LAPTOP TO THIS COMPANY FOR A REPAIR OVER 30 DAYS AGO AND STILL DON'THAVE MY LAPTOP. The customer service is absolutely terrible. If you email your "assigned adjuster " regarding updates, you'll be lucky to get a response. Virtually every time I contacted my adjuster, I didn't get a response and had to either call the company or message them via a live chat to get any type of communication regarding my claim. After 2 weeks had gone by after filing my claim , I received an automated email FROM THIS COMPANY telling me there was a delay. A week later , I received the same message again. after sending several emails, the best that I could get from them was that they were" waiting on parts " ( mind you, this is 3 weeks AFTER sending them my laptop). After continuously reiterating to them that I am a graduate student who needs my laptop to conduct my work (especially during this pandemic where virtually all school work is being done online) i finally got a date as to when "the parts" would come in. I contacted them 24 hours after when "the parts" was expected to be delivered, for an update regarding my laptop. Big surprise , 4 days went by and NO RESPONSE ( AND STILL NO RESPONSE). As it stands , it's been over 30 days , I don't have my laptop, and have no idea if or when I will get it back. I hope everyone reading this heeds my warning and DOES NOT USE THIS COMPANY and do not fall victim to their scam . They don't care about providing good service just about your money because they made it clear to me that they wouldn't start any repairs until they got my deposit money ( which I sent them BEFORE I SENT THEM MY LAPTOP). AGAIN, SAVE YOUR MONEY AND PEACE OF MIND BY FINDING A LEGIT COMPANY AND STAY AWAY FROM THIS ONE !

I sent in a broken laptop through Square Trade's repair program. The staff at The Repair Depot responded amazingly (almost suspiciously) quickly and I had my laptop back within a week. The repair turnaround was fast, the laptop is functioning perfectly, and customer service was attentive. Square Trade would not let me know what was wrong with the computer (and actually told me there was no way to get that information), so I contacted The Repair Depot directly. Even though my request went to sales, they tracked down my repair order and let me know exactly what the problem had been. Which was notable on its own, but also made the work they did to fix it even more impressive in the time frame. I don’t live in Oklahoma, but if I did there is exactly ONE place I would go for computer sales and service. The Repair Depot.