The Fix - Phone Repair, Tablet Repair and Accessories

Beware ! Don't fall into scam This feedback is to save future customers into scam and lies. They overcharge you They use cheap quality of parts which did not last long. They promise for 6 months or 1 year warranty but you won't get this in return and when you go back , they don’t honor their words. This shop is full of lies and mistrust which has no honor and dignity. Beware! Don’t fall for this scam. I am sharing this feedback to help future customers avoid being misled. • They overcharge for their services. • They use low-quality parts that do not last. • They promise a 6-month or 1-year warranty, but when you return with an issue, they refuse to honor it. This shop operates with dishonesty and broken promises. There is no trust, accountability, or professionalism here. I went here for an iPhone 14 Pro Max screen replacement. Our original plan was to get the repair done at the Apple Store, but they needed a few days, and we needed the phone fixed urgently. While leaving the Mall of Georgia, we noticed this shop and decided to check with them. The person at the shop promised a high-quality replacement screen and a 6-month warranty (instead of the 3-month warranty from Apple). Based on this, we agreed to the repair and paid $250. Just 50 days later, the screen stopped working. When we went back for the warranty repair, they refused, claiming we didn’t have the 6-month warranty in writing. It’s true that we didn’t get written proof, which we should have asked for—but the warranty was clearly promised to us verbally. After we insisted and explained why no one would pay $250 for a screen that failed in few days, they finally agreed to replace it. However, I had to make three separate trips to the store because they kept saying the replacement screen wasn’t available. On the final visit, when they finally replaced the screen, they forced us to pay an additional $100, even though the issue was clearly under the promised warranty. Final words: Do not trust this shop or individuals like “Johnny” (which seems to be a fake name). They make promises they don’t keep, use questionable parts, and push extra charges on customers. Save yourself the stress and avoid this place.

DO NOT!!! I REPEAT DO NOT BUY ANYTHING FROM THIS BOOTH IN THE MALL OF GEORGIA!!!THEY SELLING FAKE THINGS!!! ESPECIALLY AIRPODS THEY ARE SELLING FAKE AIR PODS I TOOK THE PAIR THAT WAS GIVING TO ME FROM THE “THE FIX” BOOTH TO THE APPLE STORE AND THEY CONFIRMED THAT THEY WERE FAKE…SO PLEASE STAY AWAY FROM THIS BOOTH ITS IN THE MALL OF GEORGIA PLEASE DON’T BUT ANYTHING FROM THEM THEY ARE SCAMMING!!!! THEY DIDNT EVEN WANT TO GIVE ME A REFUND AND I HAD MY RECEIPT I BASICALLY THREATENED THEM WITH MY LAWYER IN ORDER TO GET A REFUND STAY AWAY!!!

Elias was very helpful to me and my husband! He was so kind and respectful and answered any questions we had! Great customer service .😀 We both got a phone case and a camera protector when originally all my husband needed was a new screen protector.