Noah Garcia
I had my iPhone 15 Pro Max screen replaced at G-Fix (the smaller upstairs location) for $132. The guy inside was fine. Right away the screen had a yellow tint and was bulging instead of sitting flush. I didn’t complain because I knew it wasn’t an Apple OEM screen at that price, but later the same day the screen began flickering. Two days later, I drove 40 miles (about 1.5–2 hours) back to the mall and showed them. The same employee was there and saw the flickering himself. He confirmed it as a defective screen and said no problem because they warranty their work, but they were out of iPhone 15 Pro Max screens and asked me to come back. I came back awhile later. A woman was in the shop. I explained the situation to her and she called him, apologized, but again said they were out of stock and told me to come back. When I came back again awhile later, the same man remembered me but said it had been too long since the repair. I explained it took that long because every time I came they were out of stock, which was not my fault. He then said they wouldn’t replace it because of physical damage (minor scratch on the edge of the screen), even though he had already confirmed the screen was defective before. He said I should have bought a screen protector (although it would've been trashed after screen replacement) and offered to “discount” another screen to $110 instead of honoring the warranty. I went downstairs to speak with the manager. He was extremely dismissive, kept walking away while I tried to explain, and repeatedly demanded “proof” that I had come before—even though his own employee remembered me and confirmed the defect. I paid for a working screen and got a defective one, drove hours trying to resolve it, and they still refused to honor their warranty. There are other more service providers in the mall, don't use G-Fix. I strongly recommend the kiosk downstairs towards Macy's.
