Surgi's Heating, Cooling & Plumbing

Worker arrived in reasonable time. I told him I awoke to find the system blasting cold air inside while the compressor outside in 35 degree temp was running full blast. I emediately turned off the system inside and went outside and disconnected power to compressor. I then turned on inside system power , found furnuis not starting, and noted error messages 98 & 125 on thermostat. I also told him the thermostat refused to enter setup mode and may be the only problem . He checked and found no problem in the furnace. I said why not switch the thermostat and see if that solves the problem. He did not have one in truck, could not find one, and found a replacement cost about $1,500. Quite a ripoff. I had to pay about $100 for this useless visit. After he was gone it took me less than an hour to restore heating! I have ordered newer fully featured model used thermostat for $200. I am not happy.

No one wants to deal with buying a new unit and the stress it can cause. Jonathan and Justin made replacing my heating & AC unit an easy process. They were very professional and mindful of my home. They worked fast but left no details behind. They were knowledgeable and answered all my questions. They cleaned up the workspace and made sure the unit was working as it should. It's not easy finding a company that not only do an excellent job but maintain a high working ethics. I also had some electrical issue that Eric was able find and received estimates to solve the problem. He was able to get my wall back online power wise so looking forward to fixing the other issues soon.

We received fantastic service from start to finish for the installation of our new tankless water heater with a water descaling device. ​Consultation and Professionalism (Robert Harrison) Robert was outstanding. He provided a thorough assessment of our old water heaters, clearly outlining various solutions and working with us directly on financing options. His professionalism was highly impressive—especially his attention to detail, such as wearing shoe covers inside our home. ​Though the price was higher than competitors, we ultimately chose Surgi (Southern Air) due to the level of professionalism, the impressive warranty, and the overall peace of mind they offered. The 0% financing was a welcome bonus that sealed the decision. ​Installation (Orlyn Alvarado and Team) The installation was handled quickly and efficiently by Orlyn, the technician, and a team of three. They arrived shortly after our agreement with multiple dedicated service vehicles and completed the entire, large-scale job within hours on the same day. Post-installation, Robert even returned to personally inspect the work and confirm everything was functioning correctly. ​We now have a fully functional tankless water heater that provides instant hot water in seconds. We highly recommend this company based on their comprehensive service, team efficiency, and professional attention to detail.