Stonehenge Hardscapes

Maybe we caught Brian having a bad day, but our experience was anything but helpful. We purchased a pallet of flagstone with the understanding that Brian and his wife/employee were going to help us load it into our truck. We began loading the truck with her help and all of us noticed that the stone was going to tip over at some point. She suggested moving something to help hold the stone up. We then noticed and told her that the stone was going to fall once we took another piece out. We heard her relay the message to Brian and he refused to listen to her and said that he had already fixed it. So I went right to him and asked if he could help place something to prevent the stone from falling. He said it was fine and began moving a piece. I told him to please stop, but he refused to listen to my input. The stone immediately fell over breaking apart a several of the nice large pieces. He repeatedly said that he had never seen that and that it was impossible even though we just watched it happen. His ego clearly couldn’t handle the fact that he was wrong or that anyone else’s opinion might be valuable. After a few minutes while discussing how we should move forward I mentioned the word discount. He immediately didn’t want to talk and decided that we would simply unload the truck and leave. I took a couple of photos of the pallet on the ground and Brian unloading the truck. He asked why and I told him for a review of our experience. His response was “good luck”. I don’t know if he filters his negative reviews or scares off people from writing negative reviews, but we definitely didn’t feel safe in his presence. Overall the most unbelievably horrible customer experience I’ve ever had and the way his wife reacted to him tells me this was nothing new. If you buy the pallet pictured, Brian damaged it multiple times so do not pay the full price of about $800. Update: We were looking to get the stone delivered but Brian talked us out of it. He gave us a shipping quote higher than the estimate over the phone and his delivery truck was in the shop for the next week or so. He convinced us to pick up the material ourselves and that he would help load our truck. I “demanded” his attention when I heard him tell off his wife in a very disrespectful way. I wanted him to know that his wife was correct that we were asking for help and that the stone was close to falling over. Brian fails to mention that he was the one to move the stone in the middle of the pallet which made the rest fall, while we were asking him not to touch it. During our whole encounter and through his comment, Brian has never admitted any fault or even recognized that he broke our product. We were never asked to leave the property. The last verbal communication within our group was your wife yelling at you to refund our money through Venmo so that we could leave.