Bruce B
I have a Marvin picture window that is getting cloudy. I expected it was still under warranty and contacted Sticks & Stuff, an authorized Marvin dealer. A representative from Sticks and Stuff came to my home and confirmed the cloudy condition. He said he would order a replacement window and he would install the new window at my cost. I agreed to pay the installation cost. When the new window arrived at Sticks and Stuff that same representative delivered the window to my home, but he didn't install it!! I have many times, repeatedly, called him and left a message to arrange installation, but he has not returned any of my many calls. I went to the Sticks and Stuff store and asked to arrange installation. They said they would get back to me, but I have received no response. I would rate Sticks & Stuff five stars for arranging the new window. But, one star because, after 5 months, I still have an uninstalled window.