Simplified Computing

Randy at Simplified Computing and his own prior business located in the Oakway Shopping area was the guy I have relied on for the past 15 years. He has built 2 very solid high end PCs to my specifications for specific use in audio. And Randy provided excellent after-sale service such as when I needed assistance updating my bios. So today I called Simplified Computing and discovered Randy retired "several years ago." I asked if there was anyone who took over Randys accounts or look up my name and the guy told me there was not. I asked if there was anyone who built or repaired PCs and he said there was not anyone who did that at Simplified any longer. I asked for Randys last name and they guy was either clueless or simply didn't want to give it out. There were just a lot of pauses, uhh...uhh....I'm not sure....uhh...maybe everyone was out to lunch and this guy just specializes in answering phone calls? Time to find someone like Randy who retired and can build a PC to particular specifics and offers after-sales support. That sure isn't Simplified Computing.

Read the reviews, it was in my part of town. But the pictures are NOT the current place of business. And there is NO parking? ALL spaces marked "Reserved"? Drove around the block twice. And scraped my car on the speed bump at the back of the building. Parked at the Peace Health parking lot. Found the business upstairs with an odd collection of doors. Nothing like the pictures. Would be about a week to take a look at my laptop? $60. Not a very professional operation from what I saw. Now I see most of the reviews are years old! Going to check other spots in town and see if anybody has better more recent reviews.

I have now gone here for laptop repairs twice, being extremely satisfied with both of my visits. The first time I cracked my screen a couple years ago I sent an email to multiple computer places with my laptop's detail and what I needed done (screen replacement); Randy at Simplified Computing was the first to respond (also the same day) with a quote and time estimate. Most other places never responded or took 3-5 days to reply, at which point I had already taken it in. Randy fixed my laptop and returned it to me in the estimated time frame and for the same price he originally quoted in his email. My second time was just recently (picked up my laptop today). Same issue (I cracked the touchscreen). I was originally at batteries plus getting my cell phone battery replaced and checked if they could do my laptop screen too which they could not. So before I gave them my cell I googled laptop repair near me and found Simplified Computing to be the closest. As I walked in the building I quickly realized I had been there before and after meeting with Randy again I was more than confident he could repair my screen again. Once again both the time frame and estimate he quoted were accurate. While I hope NOT to damage my laptop screen again if I do I am definitely taking it back here. I highly reccomend him and was happy to be a chance return customer, and knowing my track record probably a future customer in a year or so...