SERVPRO of Norfolk and South Sioux City

The reps who came to my house were nice but know nothing of their billing, I asked for a quote and have asked for an itemized invoice several times since Oct. 2024, they still have not provided me with one. While the fans were in my house, I called several times for an update and was made to feel like I was an inconvenience because they didn’t want to give me the information. Originally the fan were set to be in the house for 5 days, they were there for 14 days. I asked about talking with their contractor and was told my house was not a priority, so I contacted my own contractor to complete the repairs. I would not work with the company again.

Very poor job we told them to through everything away and they kept things charged us 9,000 to clean things. We had a house fire told them through tvs and appliances away we got them back charged us a ridiculous amount they don’t work. Already purchased new so we had had to rent huge dumpsters to throw everything away. We got other peoples things back that wasn’t even ours I called numerous times and they said just disregard them. So I’m sorry to whoever didn’t get things back I tried. When we would’ve been better off hiring high school kids pay them 20hr and through everything away. They charged us 60,000 for all this I had to settle with 40,000 but as my contractor said and agreed with me high school kids would’ve been cheaper. Because I’ve spent 1,000’s of dollars getting rid of things and my time. They sealed the walls in basement but didn’t clean the walls before they sealed it. So now I have to spray killz paint on the wall they didn’t clean the cement floor left carpet in basement as my contractor did all of that.i had curio cabinets that they didn’t replace glass as they said they would. Total waste of money and I feel terrible for all the people they take advantage of. The kids who suffered bringing all the boxes at the where very kind and respectful but owners themselves were arrogant and my contractor said the clothes they could’ve saved they took themselves.so if your gonna charge me for everything then I expect to get it back not just what you wanna give back. If you have a disaster look into a cheaper way. Total waste of money and now my time!