Second Nature Landscape Services, Inc

I read the reviews here and the 5 star review was from someone “in the industry”.... let me give you a first hand experience of terrible customer service. I set up an estimate appointment for 15 days out, I was willing to wait since I didn’t want much work done, appointment is scheduled for 1730 (530pm), I received a call at 1600 to confirm the time from the dang company. Come 1735 and a call from Tony (the guy supposed to be here doing the estimate) to say he is just leaving the office and would be here at my home in 15 minutes. Mind you of the time, already late to call and say I will be later, well when he doesn’t show up 15 minutes later but 30 minutes later at 1805 pulling into my driveway. When he asked how I am doing and I say well not good, pretty terrible first impression when you are 35 minutes late and the response I receive is “well I f@&$ing called”.... that’s great customer service and a fantastic customer experience all around. Morale of the story and free business quote for the company. “We will make you wait, we will be late, but hey, we f&@$ing called”.