Same Day Garage Door Repair

I usually don't leave reviews on anything, but I feel compelled to after my experience with this company. Long story short, the bottom panel of our garage had some damage from a car backing into it. When the technician first arrived, he estimated a quick 30 minute fix. After a while, they determined I needed an entirely new garage door. I inquired why I needed a whole new door, when the damage was only to the bottom panel. I paid just shy of $300 for a tech to be dispatched to my home and an hour of labor with no answers other than you need a new garage door. I requested estimates for both a new panel and a new garage door. I never heard back from them, despite multiple phone calls with the tech, so I called the main number the next day and explained the situation and asked for estimates before proceeding. I checked with a few people in the area after hearing what the estimates were and was urged to look elsewhere because the damage was so small. Sure enough, I had another company come out the next day and they had my garage door fixed within 25 minutes after track alignment and adding a brace to the bottom panel. I felt completely taken advantage of, but am so thankful for the second company that saved me thousands of dollars. I don't mean to be a negative Nancy, but this was a horrible, frustrating experience.

The technicians were really really great and kind. They unfortunately were scheduled to come on the day of that super super cold freeze (where they cancelled school) and I was shocked - we got them set up outside with some space heaters and offered coffee but goodness I felt bad! Bosses definitely should have rescheduled because that felt dangerous. I also work with workers comp lawyers so maybe that’s why I’m extra concerned 🤪 Looking at the invoice, I see that we were charged $599 for a system that is… not nearly that much retail. Big ouch. They also saw that we had a two car garage and only gave one remote, oddly. After writing the check (not realizing before) I asked, and they said it would be $35 for an additional remote. Went online and got two remotes plus keypad for $25.. so keep that in mind! 😖 $1000 for a system replacement that I am now seeing was a big overcharge, so I will keep that in mind for the future. Bummed about that type of practice, but again, the techs were very nice and professional.