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I chose this company because of the strong reviews. Communication was primarily via text and initially very prompt. However, they changed my appointment time the day before service and then arrived over an hour late and charged me more than they estimated. I had pet urine stains on both the third and second floors. On the third floor, there was ONE SPOT I had already attempted to treat myself, and Otto did mention it might not come out completely. On the second floor, there were two newer stains that had never been pre-treated. ALL STAINS BECAME LARGER after they were cleaned AND THE MACHINES FRAGGED THE PEE STAINS TO AREAS THAT NEVER EVEN HAD STAINS PRIOR TO CLEANING. So Unfortunately, after the cleaning, the stains were significantly worse. They spread to nearly five times their original size AND IN PLACES THERE WERE NO STAINS BEFORE! I’m sure this company may be fine for general cleaning, but I WOULD NOT RECOMMEND FOR PET STAINS AT ALL. As a result, I’m now facing the possibility of spending thousands of dollars to replace all rugs because the spots are now so large from the cleaning process. FURTHERMORE HE TOOK NO RESPONSIBILITY FOR IT. ALSO DONT PAY BIA ZELLE OR CASH. MAKE SURE YOU PAY VIA CREDIT CARD, so that if this happens to you, you can dispute. I made the mistake of paying via Zelle.
