River City Tire & Automotive

The service that was performed was to ensure the car was ready for a major road trip. All major fluids were changed as part of this service. Although the total cost was higher than I projected, prevention was a key part of doing this work. The only complaint that I have is the service charge for using a credit card. That cost alone was an up charge of almost $30. I have done business with River City Tire and I hadn’t been charged for that before. Would have been nice to know that before hand so I could have written a check for the amount.

I do not give 5 stars often. I usually do 4 because people (companies) always have room for improvement. With that being said, guess what River City did the last time I was in? They made a mistake on someone else's vehicle. They did not put the tires to the back or whatever order the customer had wanted. It was the end of tge day and noone wanted to stay around. They admitted remembering the discussion and that details did not make the ticket. They made plans with the customer and fixed it. This is 5 stars because most places do not have customer service. Of course the guys know cars. I can bring in my Jeep and say I have "a, b, c" going on and they say straight away if they need to diagmose it or do whatever. She is an older Jeep. Then we talk costs and plan. No pressure. Just what is best for the Jeep and best for me. They do encourage you to not ignore the idiot lights on your dashboard.

I found the communication to be poor and they are too expensive. I won't be back. Follow up: River City Tire wanted $545 to patch a broken brake line. For that price, I would expect the entire brake line to be replaced from the master cylinder to the rear brake. The technician told me it was just for a patch. I picked the car up and they charged me $88 for an estimate after I explained what the problem was when I arrived with the car. I noticed a $5 environmental fee.. and then they wanted to charge an additional 3% for using a credit card. SMH. I feel like they are targeting a certain amount out of each customer regardless of the work. I picked the car up and took it to another shop that charged $269 for the same job. River City Tire charges way above and beyond and is taking advantage of people who don't know any better.