Riley Plumbing & Heating Ltd.

We had Riley Plumbing install a new water heater and couldn't be more pleased with the experience. They were punctual, knowledgeable, and took the time to walk us through everything. The job was done efficiently and the area was left spotless when they finished. The new water heater is working perfectly and we finally have reliable hot water again! Genuinely one of the best service experiences we've had. Highly recommend and will absolutely be calling them again for any future plumbing needs!

Follow up after owner’s reply: I appreciate the response and the acknowledgment of the communication breakdowns. My review was not meant to dispute that the line was ultimately cleared, but to highlight the pricing process and overall experience. The situation was stressful, particularly because the costs escalated significantly during the job and required repeated follow-ups and persistence on my part to reach a resolution. While a credit was eventually applied after speaking directly with management, that outcome came only after considerable back-and-forth, which I don’t think would have happened if not for my persistence. The timing of my review reflects when I felt able to assess the full experience, including the stress involved in resolving the issue. The issues were resolved on Friday, 3 days ago, not nearly 30 days ago. I’m sharing this feedback in good faith so future customers can have a complete picture when making a decision. Original review: I don’t typically write negative reviews, but I felt it was important to share my experience here. While the staff was ultimately understanding and admitted that the communication and the technical execution of my job didn’t go as planned, the pricing process was a major shock. The original estimate to clear a clogged sewer line jumped to roughly $2,600. After a lot of back-and-forth and pestering, they did reduce the total, but I still ended up paying over three times the expected market rate for this service. I appreciate that they eventually listened to my concerns, but the initial lack of transparency and the final cost make it impossible for me to recommend this service to others.

What a pleasant experience. Ryan was very courteous and knowledgeable about every step of the removal of the old system, and the installation and setup of the new system. He kept me informed every step of the way and was able to get the job finished on schedule. I really appreciate the attention to detail and taking the extra steps to make the system fit in with the other existing utilities. A job well done, just in time for the first Cold one of the season. Thank you!