RIDD Pest Control

The technicians who come out to service the property have been professional and courteous. Unfortunately, the company’s sales process and contract practices completely overshadow that. I signed up expecting quarterly service, but was placed on a bi monthly service schedule instead. When I tried to cancel, I was told I couldn’t because of the contract. That’s a major issue — especially since the sales rep told me I would receive a text confirmation of the agreement, which I never received. Because of that, I didn’t fully realize the billing setup until later. Requiring a contract for routine pest control is already concerning. When the signup process feels high-pressure or unclear, and promised documentation isn’t provided, it comes across less like customer service and more like a lock-in strategy. Also, be cautious with any upfront startup fee — make sure you understand exactly what it covers before agreeing. I chose this company because I had just moved into my home and needed service quickly. If I could do it again, I would take more time to compare options. Many companies offer month-to-month service without contracts, and for basic pest prevention, DIY treatments can be far more cost-effective. I would strongly encourage anyone considering this company to slow down before signing anything. Once you fully understand the pricing and service structure, you may feel differently — and that’s precisely why they lock people in.