Elizabeth M
Brett was on time and did a professional job. He was very polite and informative. I would prefer to have Brett service my property everytime I am due for services. Brett is truly an asset to Ridd.
RIDD Pest Control offers pest control in Atlanta.
RIDD Pest Control offers pest control in Atlanta.
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5 public reviews
Brett was on time and did a professional job. He was very polite and informative. I would prefer to have Brett service my property everytime I am due for services. Brett is truly an asset to Ridd.
The technicians who come out to service the property have been professional and courteous. Unfortunately, the company’s sales process and contract practices completely overshadow that. I signed up expecting quarterly service, but was placed on a bi monthly service schedule instead. When I tried to cancel, I was told I couldn’t because of the contract. That’s a major issue — especially since the sales rep told me I would receive a text confirmation of the agreement, which I never received. Because of that, I didn’t fully realize the billing setup until later. Requiring a contract for routine pest control is already concerning. When the signup process feels high-pressure or unclear, and promised documentation isn’t provided, it comes across less like customer service and more like a lock-in strategy. Also, be cautious with any upfront startup fee — make sure you understand exactly what it covers before agreeing. I chose this company because I had just moved into my home and needed service quickly. If I could do it again, I would take more time to compare options. Many companies offer month-to-month service without contracts, and for basic pest prevention, DIY treatments can be far more cost-effective. I would strongly encourage anyone considering this company to slow down before signing anything. Once you fully understand the pricing and service structure, you may feel differently — and that’s precisely why they lock people in.
Austin was my technician! He was very professional and knowledgeable. He made sure to do a thorough job, spraying every corner, treating the yard and taking care of a few ant hills. Before he left, he made sure to let me know to wait an hour or so before letting my dogs outside. Always outstanding service. I love how well this company communicates and always on time. Thanks so much Austin!!
I got home from work and found the technician had left both my fence gates open to my backyard. This CAN NOT happen again. I'm so thankful I saw this before letting my dog out!