ReConnected Device Repair - Prescott

These people cannot follow simple directions. Brought an iphone 16 to them as we were getting the 'moisture' message when trying to charge. I asked them to clean the exterior of the port, which they said would be 20 minutes to 2 days and asked for the PIN to access the phone. I expressly asked for them to call me BEFORE opening the phone. They called 30 minutes later to say they opened the phone and found the problem, $250. It is not hard to understand DO NOT OPEN THE PHONE. Do not trust these people to do as you ask or to actually diagnose and repair your device. Update: Owner and store manager reached out to me. Apologized for the mis-understanding, which I appreciate more than trying to deny fault. They offered to complete the repair. They ordered the part, I brought the phone back and the repair was completed in the time they said. They were very professional throughout and I appreciate them taking care of the situation in a professional manner. Thank you all.

I brought in my laptop and backup drive into this shop last week due to some very strange activity going on in my laptop. I suspected a virus, but after multiple scans on my laptop nothing turned up. Albert at the shop told me that a virus had embedded itself in my old laptop's motherboard/SSD drive and that the only way to save my data was to port my data into a new laptop and not use the old laptop or the backup drive due to the hardware infection. It worked and my data is now on this new laptop and my old equipment is now going to recycling. A big thank you to Albert and this shop for getting me up and running again.

10/15/25- After seven months I have received a refund 6/8/25- EDIT: Once my review became most relevant they reached back out to me but are only willing to “make it right” if I delete my entire review. When I said I am only willing to put it to three stars with an amendment that they resolved it they once again said they need to ask their boss and never called me back. I also have this conversation recorded. - From my experience REconnect uses shady billing practices, tries to overprice and upsale, does not pay attention to repairs and has no integrity when things go wrong. On 3/31/25 I brought my laptop in to have the shattered screen replaced. They told me that they required a $65 deposit that would later be taken off the repair cost and I should hear from them that day on the repair cost price. I did not hear from them and walked in 4/1 to find they had taken down my phone number wrong, and was given the repair price and corrected my phone number. On 4/8 I was called and told the repair was done and they would happily replace the thermal paste for an extra $100 while they had it open because it was getting very worn and normally they would charge $150. My laptop is only 6 months old. When I picked up the laptop I had to remind the Bracken that they also had my charging cable as they almost forgot to give it back to me. I received my laptop and discovered that they put the deposit BACK onto the cost before taking it off when I looked at the receipt, which means it did not actually come off the cost of the repair. As soon as I got home I checked my webcam to find it had been installed incorrectly being off center and immediately took it back, where their technician took apart the computer and informed me that they had broken the bracket when installing the screen and would replace it as well as give me compensation when the repair was complete. (see video) On 4/16 I received a call that the part had come in and when they tried to install it the backing plate of my screen had been damaged "when I dropped the laptop" and that they would still replace it for free as "they should have noticed it initially" (I never dropped it, the screen was damaged another way) and that they would have to order THAT part in, going back on the previous statement that I have on video saying they are at fault. I took the laptop with me while waiting for the backing plate, since I am not blessed enough to have a spare computer for months at a time of repairs. On 4/28 I received a call from Bracken stating that the blacking plate was back ordered by over six months and they recommended instead of repairing my six month old computer that is in perfect working order other than the things they broke I should buy a completely new computer FROM THEM, with the cost I already put toward the repair taken off. I told him that I would not be doing that and would like money refunded for the improper repair. He said he would have to talk to his manager and get back to me, I responded that he should. I have not heard back from anyone at the store since. At this point the backing plate on my computer is still loose and has scratches in it from being pried off multiple times, and I have no working webcam or mic. I have given them a few months before writing these reviews to give them the chance to make it right, but I feel they are not going to. I will amend my review should they reach back out to me but as is in my view they run their business with extreme and unwarranted neglect.