Quality Restoration 24 Hour Emergency Services

Oh my goodness, Quality Restoration and staff were a God send! Starting with Lem and Kristy Nash who were responsive and understanding about my hoarding situation. I was looking for a miracle and they delivered! The wonderful technicians who were tasked with my overwhelming situation were the best of the best. They were fast efficient, organized, professional, kind, compassionate, thorough, great communicators, extremely hard workers and the list of superlatives goes on. On top of all that they were beyond good to me! Angels were looking down on me when I found Quality Restoration...if I could give them 10+++ stars I would! Highly recommend!

I paid far too much money for the worst packing experience I have ever had. They left 6 to 8 inches of headroom in almost every box. It's as if they had never moved. While trying to fix the problem by condensing three boxes into two I found garbage. They packed trash! I am so nervous about the unpacking because my kids will be with me when it's all unveiled and I'm worried about their response when they see this. I asked them to come back and fix it. They showed up with bubble wrap and paper so they could stuff it on top of the pack. It was a horrible fustercluck. I called to find out about my laundry a week later. Lem finally called me back to tell me it was ready and that they would bring it to me and I need to give them $90 for those two loads. I went off about the over $4000 I paid them already, that they could pay for it out of that. I also said "for subpar work." Lem said, "How about you get your own laundry. It's at Fort Lowell and Campbell. Bye" and hung up on me. I am so very sorry that I didn't do more research before I contracted with Quality Restoration. So much went wrong for me. I'm recently widowed and I feel horribly taken advantage of. BTW, their website only shows 5-star reviews. Misleading as all get out.

Ours was truly an emergency that we needed their help quickly. The owners went above and beyond what we asked of them. They sent a crew of 4 to do the work and they were incredible! They were quick and efficient, friendly and anwered all of our questions. We liked them so much we took photos with them and bought them lunch! ANYTIME we need them again I know which company I will be calling! My husband and I always leave reviews when we feel that the companies/Persons have done more than what we asked for. This was them! BKeeney